About Us

Enterprise-grade IT security and support designed for healthcare, professional services, and growing businesses

Meet Our Founder

20 years of technology experience, now dedicated to protecting SMBs

When I founded this company, I brought 20 years of experience building and securing technology solutions for some of the world’s most demanding environments—from startups to Fortune 500 enterprises.

At Microsoft, I led teams that protected over 20,000 engineers from malware and supply chain attacks, reducing security incidents by 8% while maintaining compliance with strict federal requirements. At Capital One, I built AI-powered analytics platforms that helped identify and prevent financial risks worth $180 million annually.

But perhaps most importantly, as an entrepreneur who built and scaled a startup from concept to $10M in revenue, I understand the unique challenges that small and medium-sized businesses face. You need enterprise-grade security and reliability, but you don’t have enterprise-sized IT budgets or teams.

That’s why I started this company. Every business deserves to operate with confidence, knowing their technology is secure, compliant, and working for them—not against them.
— Santiago Gutierrez, Founder & Principal Consultant

Our Mission & Values

What drives us every day and guides every decision we make

Our Mission

To empower small and medium-sized businesses with enterprise-grade IT security and support, so they can focus on what they do best while we handle what we do best—keeping their technology secure, compliant, and running smoothly.

Security First, Always

In today's threat landscape, security isn't optional—it's foundational. Every solution we implement starts with security as the cornerstone. We don't just patch problems; we prevent them.

Compliance as a Competitive Advantage

Whether you're navigating HIPAA requirements, SOC 2 compliance, or other regulatory frameworks, we view compliance not as a burden but as a competitive advantage that builds trust with your clients.

Proactive, Not Reactive

We believe in preventing problems before they occur. Through continuous monitoring, regular assessments, and data-driven insights, we identify and address potential issues before they impact your business.

Partnership Over Vendor Relationship

We're not just your IT service provider—we're your strategic, HIPAA-aligned technology partner. We take the time to understand your business goals and align our recommendations to support your success.

Transparency and Education

Technology shouldn't be a black box. We believe in educating our clients about their IT infrastructure and providing regular insights into their security posture and system performance.

Continuous Improvement

The technology landscape evolves rapidly, and so do we. We're committed to staying ahead of emerging threats and continuously refining our processes to deliver better outcomes.

Our Process

A proven methodology that ensures successful outcomes for every engagement

1. Initial HIPAA Risk Assessment & BAA

We begin every engagement by establishing a Business Associate Agreement (BAA) and performing a comprehensive HIPAA Risk Assessment. This is the non-negotiable starting point for all compliance efforts.

  • Business Associate Agreement (BAA): We'll put a legally sound BAA in place to define our shared responsibilities for protecting electronic Protected Health Information (ePHI) from day one.
  • HIPAA Risk Assessment: This foundational assessment systematically identifies vulnerabilities and potential threats to your ePHI, creating a data-driven roadmap for all subsequent security and compliance efforts.

2. Foundational Security Implementation

Based on the risk assessment, we'll implement the most critical and impactful security services to ensure a defensible compliance posture. This phase focuses on meeting the core requirements of the HIPAA Security Rule.

  • Data Protection & Encryption: We'll implement robust encryption for ePHI "at rest" and "in transit" to protect confidentiality and enable the "encryption safe harbor" from breach notification requirements.
  • Access Control & Authentication: We'll deploy multi-factor authentication (MFA) and role-based access control (RBAC) to ensure only authorized personnel can access ePHI, directly mitigating insider threats
  • Backup & Disaster Recovery: We'll establish automated, encrypted backups and a tested disaster recovery plan to ensure the availability of your ePHI and business continuity against ransomware and other threats

3. Proactive System & Security Management

With the foundational controls in place, we transition to proactive management and continuous security. This phase addresses the ongoing operational challenges of patching and system updates, which are critical for maintaining security.

  • Proactive Patch & Vulnerability Management: We'll provide continuous management of system updates and security patches across all endpoints and servers to fix vulnerabilities before they can be exploited.
  • Endpoint Management & Security: We'll secure all devices that access PHI with advanced anti-malware, mobile device management (MDM), and consistent configuration management to protect against a major attack surface.
  • Secure Cloud Hosting & Management: For clients using the cloud, we'll ensure the environment is configured and managed to meet stringent HIPAA security standards, including proper encryption and access controls.

4. IT Help Desk & Support

To ensure seamless day-to-day operations, this service provides your team with expert support for technical issues, allowing your staff to focus on patient care.

  • User Support: Our help desk provides prompt, HIPAA-aware support for all technical inquiries, from software issues to network connectivity problems, ensuring your team can work efficiently.
  • Troubleshooting: We'll diagnose and resolve hardware, software, and network issues quickly and securely, minimizing operational downtime.
  • HIPAA-Aligned Processes: All support activities, including account management and device troubleshooting, are conducted with strict adherence to HIPAA Security Rule protocols to protect ePHI.

5. Reporting & Continuous Improvement

We provide regular reporting and strategic reviews to ensure transparency and a commitment to continuous security improvement.

  • Compliance Reports: We'll deliver regular reports on the status of your security controls and compliance posture, providing the necessary documentation for audits.
  • Security & Performance Dashboards: You'll receive clear dashboards on security events, system performance, and operational health, translating technical data into actionable business intelligence
  • Strategic Reviews: We'll conduct periodic reviews to reassess risks, recommend new security measures based on the evolving threat landscape, and align your IT strategy with business goals.