5-Location Dental Group Accelerates Recovery by 95%

Company Snapshot

Seven dentists across five urban clinics generating over $9 M in annual revenue and seeing 200+ patients daily.

The Challenge

A successful phishing attack encrypted a file server, taking appointment schedules offline for four hours. Leadership needed a rapid-recovery strategy that wouldn’t disrupt patient flow.

• Single on-prem server with nightly backups—no true business-continuity plan

• Staff rotated between offices, making endpoint management inconsistent

• Insurance renewal required proof of a formal incident-response process

The Solution

1. Cloud Backup & DR: Implemented immutable, 15-minute incremental backups with off-site replication.

2. Zero-Trust Network: Segmented operatory PCs, front-office devices, and imaging equipment; rolled out MFA and conditional access.

3. Incident-Response Runbook: 1-hour breach-escalation SLA and quarterly tabletop drills with staff.

Results

• Recovery time cut from 4 hours to 12 minutes

• Zero ransomware downtime since onboarding (18 months)

• $42k annual revenue boost by reclaiming chair-time previously lost to outages

• Cyber-insurance premium reduced by 11 %