5-Location Dental Group Accelerates Recovery by 95%

Company Snapshot

Seven dentists across five urban clinics generating over $9 M in annual revenue and seeing 200+ patients daily.

The Challenge

A successful phishing attack encrypted a file server, taking appointment schedules offline for four hours. Leadership needed a rapid-recovery strategy that wouldn't disrupt patient flow.

• Single on-prem server with nightly backups—no true business-continuity plan
• Staff rotated between offices, making endpoint management inconsistent
• Insurance renewal required proof of a formal incident-response process

The Solution

• Cloud Backup & DR: Implemented immutable, 15-minute incremental backups with off-site replication.
• Zero-Trust Network: Segmented operatory PCs, front-office devices, and imaging equipment; rolled out MFA and conditional access.
• Incident-Response Runbook: 1-hour breach-escalation SLA and quarterly tabletop drills with staff.

Results

• Recovery time cut from 4 hours to 12 minutes
• Zero ransomware downtime since onboarding (18 months)
• $42k annual revenue boost by reclaiming chair-time previously lost to outages
• Cyber-insurance premium reduced by 11%

Our ops manager actually sleeps at night now—every clinic stays open even if something goes wrong.

— Practice Owner / DDS