Rural Health Clinic Transforms IT & Compliance
63 % fewer support tickets • Zero audit findings • $18 K annual savings
Company Snapshot
A federally qualified rural health clinic serving 8,000+ patients a year with 5 primary-care providers and 40 total staff members.
The Challenge
The clinic’s single in-house IT generalist was juggling outdated servers, slow workstations, and an ever-growing queue of help-desk tickets.
Key pain points:
Average ticket resolution time exceeded 48 hours
Legacy antivirus missed multiple malware incidents
No formal HIPAA risk assessment in the past 3 years
The Solution
Rapid Onboarding (Week 1–2): Deployed our remote monitoring & management agent to all 52 endpoints; performed a full HIPAA gap analysis.
Proactive Support (Month 1): Enabled automated patch management, 24/7 help-desk coverage, and endpoint encryption.
Compliance Hardening (Month 2): Implemented MFA for EHR access, encrypted cloud backups, and signed a Business Associate Agreement.
Results
63 % reduction in ticket volume within 90 days
$18,000 yearly cost savings by retiring three legacy tools
Zero findings in the clinic’s subsequent HIPAA audit
“We finally focus on patient care instead of constant IT drama. The audit team actually complimented our documentation.”
63%
Ticket reduction
$18k
Annual savings
0
Audit findings
Ready for Stress-Free Compliance?
Book a free 15-minute consultation to see how we can modernize your practice’s IT.